AI is fast becoming shoppers’ trusted assistant, especially in grocery. As a result, brands must now master AI algorithms, build trust, and optimize for voice-driven, chatbot-powered discovery.
Gen Z’s brand loyalty hinges on authentic user-generated content, not legacy clout. Food giants like Oreo and McDonald’s are losing steam – while Disney thrives by treating fans like community, not consumers.
IHOP tops the list of slowest chains, exposing breakfast service bottlenecks that frustrate time-sensitive morning diners. Experts say understaffed models and flawed labor assumptions are costing chains millions in lost loyalty.
At Groceryshop 2025, leaders tackled topics such as value-driven shoppers, evolving retail media, and AI’s seismic impact on grocery. From TikTok disruption to digital twins, the future of food retail is already knocking.
