Carrefour Aims for Era of Profitability

Grocery giant Carrefour is shifting its focus from growth to profitability – and other companies may want to follow suit, according to industry executives.

Stocking Sustainable Brands is Key to Preventing Trade Downs

The importance of offering sustainable products is hard to overstate — seven out of 10 consumers find sustainability more important today than they did two years ago, and more than half consider it “very important” according to Glow’s 2023 US Brand Sustainability Benchmark Report.

Is AI the Future of Grocery Customer Service?

AI is the future of food retail. A recent study found that the global AI-in-retail market was worth $8.4 billion in 2022 and will jump to nearly $46 billion by 2032.

How Omnichannel Experiences Build Loyalty

Providing a seamless experience is more than one great transaction—it’s using omnichannel opportunities to meet shoppers wherever they are.

The Future of Digital Grocery is Data-Driven

Now that digital grocery has become normalized, future growth will depend on creating a service that can stand out from the competition.

Retail Expert: Proper Forecasting Will be Vital in 2023

A top executive with S&P Global Ratings said proper forecasting will be imperative for retailers this year, as fading uncertainty enables new opportunities.

Video Analytics Reshaping Supermarket Experience

Experts believe that video analytics will soon define grocery, from checkout-free shopping to efficient stocking.

3 Keys to Discount Grocers’ Recent Success

Mainstream grocers can learn priceless lessons from successful off-price brands like Aldi, according to one industry analyst. Chief among those lessons is the value of growing private-label offerings.

How Brands’ Online Content Sways Consumers

Roughly 82% of shoppers feel product content online is more important than brand names. One executive notes how brands and retailers can deliver ideal information.

CEO: Grocers Benefit from Sharing Key Data with CPG Partners

Both grocers and their CPG partners are feeling the impact of an uncertain economy and sharing data can be mutually beneficial.

CFO Notes Costco’s Secrets to Customer Service Success

Costco CFO Richard Galanti reveals the formula for Costco’s lofty customer service score: keeping members happy, especially during inflation.

Self-Checkouts Often Inaccessible to Disabled Shoppers

Disability-advocacy groups are calling upon retailers to address the issue of inaccessible self-checkout lanes.

Diverse Offerings Will Be Key to Grocery Success in 2023

Grocers need to prepare for a changing environment as they head into 2023, and bringing in new products will give them a competitive edge.

Grocers Taking In-Store Experience to Next Level

Grocers can enable greater media partnerships by improving their in-store experience, according to one top industry executive.

Grocery Predictions for 2023: Delivery, Loyalty Could Look Different

The coming year could be a turbulent one as grocers navigate economic uncertainty while also benefiting from shoppers’ return to stores in a post-pandemic environment.

How Data Builds Brand Loyalty

The inflationary environment means grocers need to fight hard to retain their customers, and data is one of the most important marketing tools at their fingertips.

‘Contextual Commerce’ Reimagines Need-based Shopping

Grocers seeking the full potential of their digital platforms may want to investigate contextual commerce, wherein they present products to customers based on their wants and needs rather than the contents of traditional store aisles.

Out-of-Stocks Cost Grocery Retailers Billions

Smart data and inventory management solutions can help account for lost revenue and even provide further sales opportunities.

Robots Can Benefit Grocers If They Can Master the Process

Retailers including Walmart and Kroger have embraced in-store robots to help keep stores clean on a consistent schedule, and the automated tools offer benefits for any retailer to enhance its operations.

Column: Why Investors are Wary of Kroger-Albertsons Merger

The U.S. Federal Trade Commission will need to approve Kroger and Albertsons’ planned merger, and that agency has taken a skeptical view of corporate consolidation in recent years.

Why Building Loyalty is an Invaluable Sales Strategy for Grocers

Inflation means price-conscious shoppers are trading brand loyalty for promotion hunting habits, but smart grocers can still instill loyalty in their existing shoppers. In fact, grocers can even use this time as an opportunity to …