Tag: drive-thru

How Small Coffee Chains Can Compete

“We focus on listening to our customers as well as being the best version of ourselves. Being intentional every day with how you approach your customers is key.”

Top 5 Highest-Grossing U.S. Fast-Food Chains

Average unit volume (AUV) speaks to a chain’s operational efficiency and overall success, indicating the average annual sales that a brand earns per restaurant—a reflection of how consumers feel about the brand itself. These are the top five highest-grossing fast-food chains in the U.S. by AUV.

Americans Avoid Businesses Without a Drive-Thru

No drive-thru? For nearly half of Americans, that’s a deal-breaker. New research shows that 47% of U.S. consumers would simply avoid going to a store that doesn’t have a drive-thru. And twice as many people …

Smart-Voice Technology: Coming Soon, to a Drive-Thru Near You

In a world of fast-changing consumer demands, the classic fast-food drive-thru window is evolving. From doubling lanes to fully digital menu boards, restaurants have made all kinds of improvements to the drive-thru service. With technology …

QSRs Lamenting ‘Line Balk’ Trend

Much like remote working and zoom conferencing, long waits at the drive-thru line are a pandemic vestige that just won’t go away. And that’s causing line balk among consumers. As COVID-19 took hold in the …

Has Chick-fil-A Unveiled the Drive-Thru of the Future?

Chick-fil-A is testing an express drive-thru lane to speed up mobile order pick-up. The company calls its Express Drive-Thru model a “game changer” that will streamline the experience for its nearly 50 million mobile app …

FI Fast Break audio news: June 22, 2022

This week, in The Food Institute’s quick-hitting, audio news podcast, we examine the prospects of a looming recession, rising gas prices, and more. The Food Institute Podcast · FI Fast Break News – June 22, …

FI Fast Break audio news: June 15, 2022

This week, in The Food Institute’s quick-hitting, audio news podcast, we examine the growth of the specialty food market, and Coca-Cola’s unique new cocktail in a can. The Food Institute Podcast · FI Fast Break …

Vietnamese Restaurants See Opportunity at the Drive-Thru Window

Vietnamese restaurants see potential in the fast-food category. Many American cities, such as Philadelphia, Washington and San Jose, California, are experiencing a surge of new Vietnamese restaurants, reported The New York Times (April 26). And Vietnamese restaurateurs are hoping to …

What Will the Key Restaurant Tech Investments Be in 2022?

From robots to scheduling software, restaurants are implementing all types of new technology into their operations of late. With so many new developments this year, The Food Institute decided to take a closer look at …

Restaurants Reopening, But With New Formats

Restaurant openings are returning to normal levels, but many are doing so with new formats, according to data from Yelp. Pandemic-friendly restaurants are opening, debuting eateries with features such as large patios, spaced out tables, …

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Drive-Thrus Emerge as Sustainable Approach During Pandemic

During the coronavirus pandemic, drive-thrus have become a crucial element for restaurants. In March, drive-thrus generated $8.3 billion across the fast food industry, an increase from $8 billion in sales over the same period in …