Tag: Chick-fil-A

Chick-fil-A is the Fast-Food Customer Service King

Employees at Chick-fil-A’s 3,000-plus locations “are trained to genuinely care about the customer’s experience,” said Courtney Haywood, a brand manager and the CEO of Courtney Haywood Agency Partners.

Poultry Power Meets Global Flavor

Chicken listings on restaurant menus have grown 6.4% in the past five years, outpacing the 4.7% of burgers and other beef-based items.

Teens’ Top 5 Restaurant Chains

Teens are trendsetters. They are typically early to the next big thing and most of their spending is discretionary, making them a lucrative demographic to study.

Trending Fall Flavors Beyond Pumpkin Spice

As the days get shorter and the sound of each crisp breeze rustling through the trees seems to whisper, “pumpkin spice,” it’s time to shine a light on the other fall flavors that consumers crave. …

Top 5 Highest-Grossing U.S. Fast-Food Chains

Average unit volume (AUV) speaks to a chain’s operational efficiency and overall success, indicating the average annual sales that a brand earns per restaurant—a reflection of how consumers feel about the brand itself. These are the top five highest-grossing fast-food chains in the U.S. by AUV.

The Teens Have Spoken: Chick-fil-A Remains Favorite Restaurant

Three things remain constant in life: death, taxes, and Chick-fil-A. In Piper-Sandler’s recent survey of teen spending in the U.S., the Georgia-based restaurant chain still struts its stuff above Starbucks and Chipotle and accounts for …

Gen Alpha Kids Are Already Influential Consumers

Gen Alpha kids – comprised of children with birth years starting in 2013 – have already developed powerful brand affinities, according to the latest survey from Morning Consult. By 2025, Gen Alpha will number more …

Trials Show Workers Love Condensed Workweeks

Restaurant owners are following the corporate world’s lead in having employees test the four-day workweek – but a south Florida Chick-fil-A owner has gone further by having employees in his fast-food establishment work 13 to …

Does the Restaurant CPG Trend Have Staying Power?

Despite higher grocery inflation, consumers continue to splurge on their favorite restaurant brands at retail, fueling a trend that has gained significant momentum in recent years. “Restaurants are looking to exploit brand loyalty that really …

QSRs Lamenting ‘Line Balk’ Trend

Much like remote working and zoom conferencing, long waits at the drive-thru line are a pandemic vestige that just won’t go away. And that’s causing line balk among consumers. As COVID-19 took hold in the …

Has Chick-fil-A Unveiled the Drive-Thru of the Future?

Chick-fil-A is testing an express drive-thru lane to speed up mobile order pick-up. The company calls its Express Drive-Thru model a “game changer” that will streamline the experience for its nearly 50 million mobile app …

Teen Spending Up, Interest in Plant-Based Down

Teens are spending more money (+9%) and food is a top priority, according to Piper Sandler’s Taking Stock with Teens Spring 2022 survey. With these themes in mind, below are key findings that food industry …

FI Fast Break audio news: July 7, 2021

This week, in The Food Institute’s quick-hitting, audio news podcast, we break down the latest customer satisfaction ratings for fast-food chains (featuring a surprising last-place finisher), the increasing global demand for poultry, and more. The …

Ghost Kitchen Expansion Could Create `New Reality’ for QSRs

Many fast-food chains, including Chick-fil-A, Wendy’s, and Burger King, continue to expand their ghost kitchen operations and lean further into the delivery space. But with dining restrictions easing and restaurant traffic on rise — why …

Millennial Brand Favorites Revealed in New Survey

Millennials’ favorite food and beverage brands in 2021 highlight a taste for convenience, comfort, and quality with a focus on affordability. The popularity of private labels and non-traditional retailer formats are also on the rise. …