Column: Great Customer Service Starts with Engaged Employees
The key to offering ideal customer service boils down to this, according to FI columnist Dan Rowe: staff members must be compensated well enough to remain engaged.
Tag: employee insights
Schnucks’ ‘Flexforce’ Answers Gen Z’s Calls for Flexibility
Schnucks is giving workers the flexibility to choose shifts at a time and store location that works for them with the expansion of its “Flexforce” employment option.
Great Resignation Now Giving Way to Great Sabbatical
The so-called Great Resignation has led companies to reconsider employee retention programs with many now offering sabbaticals as a means of keeping their most qualified workers in the fold. The Society for Human Resource Management …