Shipt Bets on Personalization to Win Delivery Wars

shipt personalization, shipt, alex ross

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This Episode is Sponsored By: Lazard Middle Market

Shipt (the company that brought same-day delivery to Target) is betting that people, and not processing power, will be the biggest differentiator for delivery in the coming years. Shipt senior director of business development Alex Ross joins The Food Institute Podcast to discuss Shipt’s position on the delivery spectrum, and how new initiatives including personal shoppers and a partnership with Visa could help it win the delivery wars.

“People are our differentiator and we scream it from the rooftops.”

More about Alex Ross:
Alex Ross is the Sr. Director of Business Development at Shipt, the nation’s premier delivery platform for grocery and retail. Alex has been at Shipt for the last four years and oversees the retailer delivery solutions, B2B, and strategic partnerships teams. Alex has spent his career in hospitality technology, with a core focus on F&B and retail. Prior to Shipt, Alex has led teams for other national organizations such as OpenTable, Expedia, and The Cheesecake Factory.

More about Shipt:
We go beyond bringing the things people need – to building positive and personal relationships that last. Whether it’s taking the time to get to know our members, coming together as a team to make shoppers feel extra appreciated, or authentically representing ourselves and our partners — we spark connections that show every person counts. That’s how a simple delivery can feel like so much more.

Learn more about Shipt:

More about Lazard Middle Market:
Lazard Middle Market LLC, a subsidiary of Lazard Ltd (NYSE: LAZ), provides customized advice on mergers and acquisitions, debt and equity recapitalizations, and financial restructurings to mid-sized companies across a broad range of industries. Our food-dedicated bankers have played key advisory roles in some of the most important, complex, and industry-defining transactions.

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Learn more about Shipt in the November 2021 Food Institute Report: