Column: Great Customer Service Starts with Engaged Employees

The key to offering ideal customer service boils down to this, according to FI columnist Dan Rowe: staff members must be compensated well enough to remain engaged.

Ergonomic Assessment Key to Increasing Productivity for F&B Manufacturers

Reports show that $1 out of every $3 spent on workers’ compensation claims results from a lack of proper ergonomics. By matching workplace conditions to workers’ needs, food and beverage manufacturers can avoid costly injuries.

Recession Fears May Slow Great Resignation

More than four million Americans are quitting their jobs every month, but the so-called Great Resignation could slow soon amid fears of a recession. The latest Labor Department figures showed 4.3 million Americans quit their …

Is the Great Resignation Morphing into the Great Regret?

About 9.4 million of the 47 million Americans who quit their jobs during the pandemic have found the grass isn’t always greener at a new company, a recent Harris Poll indicated, and only 26% say …

Restaurants Work New Strategies to Retain Staff

Hiring new employees is hard for businesses across the food landscape. Retaining them is even harder. And if you are a restaurant operator amid the current worker shortage, your staffing problems are the hardest. The …

Latest Issue Amid Great Resignation: Businesses Considering ‘Boomerang’ Hires

The so-called Great Resignation is only picking up speed, it seems. LinkedIn data show millions of baby boomers are retiring early, and millions of Gen Z workers in their 20s are quitting and re-evaluating life …

Restaurant Hiring Was Rising Before Omicron, but What’s Next?

The leisure and hospitality industries posted solid job growth in December, but it remains to be seen how the fourth wave of COVID-19 will affect consumer demand and labor force participation. BLS Report Muted Compared …

With Strikes Mounting, Has Labor Reached an Inflection Point?

If the recent spate of labor unrest and the massive wave of resignations are any indication, workers are mad as hell and not going to take it anymore, to quote “Network” anchorman Howard Beale. More …

Industry Insiders: Time to Rethink Compensation Packages in Hospitality Sector

Recently released October statistics from Indeed Hiring Lab indicated fewer people are looking for jobs in the hospitality-tourism sector – nearly 24% fewer than in February 2020 when the pandemic first took hold. Even with …

FI Webinar Recap: Retaining Talent Amid ‘The Great Resignation’

Many have lamented America’s current labor shortage. Kristine Gunn, conversely, has tried to maintain an air of positivity, focused on the opportunity that lies ahead. “This really is a time for organizations to reimagine – …