FI Fast Break audio news: June 1, 2023

The latest Food Institute news podcast touches on consumers’ growing impatience with poor restaurant service.

When Karen & Chad Attack: Recovering from Yelp-Bombing and Bad Reviews

Chad and Karen have always been mad as hell. Now they just have more outlets to vent about businesses like restaurants. How you respond simply makes all the difference.

In the Age of Self-Checkout, Great Employees Can Offer Standout Experiences

Convenience is an important aspect of the modern retail landscape, from self-checkout lines to completely cashier-free stores, but frontline associates can still define the experience — particularly in grocery.

Is AI the Future of Grocery Customer Service?

AI is the future of food retail. A recent study found that the global AI-in-retail market was worth $8.4 billion in 2022 and will jump to nearly $46 billion by 2032.

CFO Notes Costco’s Secrets to Customer Service Success

Costco CFO Richard Galanti reveals the formula for Costco’s lofty customer service score: keeping members happy, especially during inflation.