Shopper experience in the physical store is often what truly differentiates the independent grocer from brick-and-mortar chain stores and online e-commerce competitors like Amazon. The right mix of products, priced right, offered in the right place, and services delivered by welcoming staff in a pleasant environment are essential to building sales and customer loyalty.
Restaurant automation reduces service time, increases consistency, and eliminates labor from the restaurants that use it.
Employees at Chick-fil-A’s 3,000-plus locations “are trained to genuinely care about the customer’s experience,” said Courtney Haywood, a brand manager and the CEO of Courtney Haywood Agency Partners.
The key to offering ideal customer service boils down to this, according to FI columnist Dan Rowe: staff members must be compensated well enough to remain engaged.
“We focus on listening to our customers as well as being the best version of ourselves. Being intentional every day with how you approach your customers is key.”
The J.D. Power 2023 Pharmacy Study finds consumers prefer Sam’s Club to Costco when it comes to brick-and-mortar mass merchandiser pharmacies, and H-E-B to Wegmans and Publix when it comes to supermarket pharmacies. “As pharmacies …
The latest Food Institute news podcast touches on consumers’ growing impatience with poor restaurant service.
Chad and Karen have always been mad as hell. Now they just have more outlets to vent about businesses like restaurants. How you respond simply makes all the difference.
Convenience is an important aspect of the modern retail landscape, from self-checkout lines to completely cashier-free stores, but frontline associates can still define the experience — particularly in grocery.
AI is the future of food retail. A recent study found that the global AI-in-retail market was worth $8.4 billion in 2022 and will jump to nearly $46 billion by 2032.
Costco CFO Richard Galanti reveals the formula for Costco’s lofty customer service score: keeping members happy, especially during inflation.
