CFO Notes Costco’s Secrets to Customer Service Success

Costco CFO Richard Galanti reveals the formula for Costco’s lofty customer service score: keeping members happy, especially during inflation.

Grocery Sticker Shock Has Changed Buyer Habits

Consumers who want to save money on groceries are turning to coupons, loyalty programs, and rewards while cutting back on snacks, a survey by Seattle retail technology platform Swiftly indicates. The online True Cost of …

Analysis: Consumer Spending Slowing, Even for the Wealthy

Due to the current inflationary environment, and with fears of a looming recession, analysis shows consumers are trading down in their spending, looking at less expensive brands and going for deals.

Consumers Break Black Friday, Cyber Monday Records

Despite recession fears, consumers were in a spending mood to kick off the holiday season, breaking Black Friday and Cyber Monday sales records.

Grocery Predictions for 2023: Delivery, Loyalty Could Look Different

The coming year could be a turbulent one as grocers navigate economic uncertainty while also benefiting from shoppers’ return to stores in a post-pandemic environment.

Divergent Consumer Groups Influence Holiday Spending

While worries over inflation and the economy take precedent for a leading percentage of consumers, a sizable number are approaching the holiday season with a desire to live sustainable lives or have rewarding experiences.

High Tolerance: How Functional THC-infused Drinks & Snacks Could Alter the Industry

THC is one of the fastest growing ingredients in foodservice, increasingly legal, and visible amid a key demo—the millennials.

Thanksgiving 2022: Cost to Dine Out Versus Eat In Shrinking

The common wisdom is that it’s cheaper to eat a home-cooked meal than to dine out or order in, but with dining-out prices increasing at a slower rate than grocery prices, that old adage may …

6 Tips to Withstand a Recession

The Food Institute spoke with food industry executives to determine their strategies to withstand a coming recession.

Survey: Despite Inflation, Americans Embracing Food Delivery

According to a new survey, on average, consumers spend $13 per order on so-called “hidden” delivery fees. Despite such fees, young adults seem willing to pay.

Talking Turkey: Inflation Altering Thanksgiving Spending

The effects of the COVID pandemic, continuing labor shortages and higher transportation costs, as well as drought and outbreaks of avian influenza, will impact Thanksgiving spending, sending turkey prices up more than 70% compared with …

Survey Reveals Four Ways Americans are Cutting Food Costs

Inflation is hitting Americans hard and is causing most to cut back everyday items. A recent survey from Attest proves that food and beverages are not immune to necessary cutbacks. Dr. Lin Carson, CEO of …

Restaurants Get Creative to Aid Consumers Reeling from Inflation

It’s been a year of shifting priorities as inflation firmly holds its grip on the US economy. For those in the food industry, it’s a battle over managing prices while facing limited supplies and labor. …

Food Prices Negatively Impacting Consumers’ Outlook on Inflation

Food inflation has been a major contributor to CP’s steady climb, and is negatively impacting consumers’ outlooks on inflation in the future.

Manufacturers Cut Costs with ‘Skimpflation’ – and Savvy Consumers Take Note

Some food brands have reformulated their products using cheaper ingredients – a tactic some refer to as “skimpflation.”

How Inflation’s Impacting Plant-Based Meat Sales

As a variety of factors aggravate the downward trajectory of alternative meat sales at retail, refrigerated varieties continue to fuel the category’s deceleration.

Investors See Tough Times Ahead for Fast Casuals

It’s difficult to project how the fast-casual industry will perform in a recession. The current version of the industry hasn’t really seen one. To be sure, the fast-casual concept predates the financial crisis of the …

Amid Inflation, Consumers Focus on ‘Affordable Indulgences’

Improvement in energy prices is prompting increased consumer spending on affordable indulgences like snack nuts and spaghetti.

CEO: Consumers Adopting ‘Drastic’ Lifestyle Changes, ‘Inflation Diet’

With August food prices increasing 11.4% year-over-year, Americans are experiencing a fundamental shift in their everyday patterns, with some even adopting an “inflation diet.” A recent survey by consumer research platform Attest took a closer …

Thanksgiving Turkeys Could be More Expensive This Year

Avian flu and energy prices are pushing turkey prices to new heights, with breast meat going for more than $6.50 a pound.

CEO: Marketing to Loyal Grocery Shoppers Imperative in 2022

Grocers must focus on solidifying loyalty among shoppers during economic turmoil, and a carefully considered advertising approach is key.

Consumer Spending Favors In-Person Experiences

While shoppers are still spending in today’s high-inflation environment, they are prioritizing where to invest their dollars, according to a Gravy Analytics trends report from the second quarter of 2022. Dining Preferences Shift Many consumers …

Analysis: Changing Pack Sizes Can Aid Grocers Amid Inflation

As many shoppers trade down brands in the wake of rising inflation these days, what retailers need to do to attract these customers differs based on their usual value proposition.

IRI: Creating Revenue Opportunities Amid Inflation

With the U.S. inflation rate at an elevated 8.7% for July 2022, consumers, manufacturers and retailers alike must remain agile to adapt to ongoing economic pressures. “The past few years of COVID-19 have brought enormous …

Tea-Infused Cocktails Take TikTok by Storm

Tea-infused cocktails are the latest drink trend on TikTok, signaling that healthy, affordable beverages resonate with consumers.

Placer.ai Exec Notes Retailers Becoming Media Networks

Retail media networks are emerging as inflation, shifts in consumer behavior, and increasing cost pressures change the future of food retail.

Analysis: 2022’s Top Upcycled Food Innovations

Food manufacturers are looking to ingredient suppliers to provide sustainable options with the use of upcycling and regenerative agriculture.

Amid Inflation, Consumers Have a Beef with Beef Prices

Beef eaters have a tough choice to make these days: switch to cheaper proteins or swallow the more than 11% increase in prices from 2020 levels, averaging $5.40 a pound in June.

Why Allulose Could be the Next Big Thing in Sweeteners

The twin crop production enemies, drought and excessive heat, are putting unprecedented pressure on the global food supply via “heatflation.”

Analysis: How ‘Heatflation’ is Heating up Food Prices

The twin crop production enemies, drought and excessive heat, are putting unprecedented pressure on the global food supply via “heatflation.”

Wow Bao Chain Continues Expansion Via Vending Machines

Chicago-based Asian chain Wow Bao is exploring a new avenue as it continues its growth: vending machines. Wow Bao, which began as a fast-casual concept specializing in steamed buns and has since expanded as a …

Restaurants Grow More Concerned About Economy

Despite some positive indicators, an increasing number of restaurant operators are growing more concerned about inflation and the prospects for the economy. Employment in the restaurant industry and overall economy continued to rise at a …

Gen Z Among the Hardest Hit By Food Insecurity

Food insecurity is a growing global problem, and within the U.S., Gen Z is among the hardest hit. That’s according to Purdue University’s Consumer Foods Insight report, which reported 30% of Gen Z adults had …

High Food Prices Could Persist for Three More Years

Russia’s invasion of Ukraine, fertilizer shortages, and poor weather conditions across the globe, are playing havoc with global food supplies, leading to projections that food prices will remain high for years. Additionally, global food security …

Column: Future for Casual Dining Stocks Could be Grim

The near-term pressures on casual dining operators right now are obvious. Fears of a recession are rising. Consumer confidence is falling. Labor shortages have driven up wages and in some cases forced operators to limit …

Rising Inflation Inspires C-Store Innovation

Add convenience stores to the growing list of businesses slammed by skyrocketing gasoline prices. Fifty-nine percent of convenience retailers say customer traffic has decreased in stores over the past three months, according to the Q3 2022 …