CFO Notes Costco’s Secrets to Customer Service Success
Costco CFO Richard Galanti reveals the formula for Costco’s lofty customer service score: keeping members happy, especially during inflation.
Costco CFO Richard Galanti reveals the formula for Costco’s lofty customer service score: keeping members happy, especially during inflation.
Consumers who want to save money on groceries are turning to coupons, loyalty programs, and rewards while cutting back on snacks, a survey by Seattle retail technology platform Swiftly indicates. The online True Cost of …
Due to the current inflationary environment, and with fears of a looming recession, analysis shows consumers are trading down in their spending, looking at less expensive brands and going for deals.
Despite recession fears, consumers were in a spending mood to kick off the holiday season, breaking Black Friday and Cyber Monday sales records.
The coming year could be a turbulent one as grocers navigate economic uncertainty while also benefiting from shoppers’ return to stores in a post-pandemic environment.
While worries over inflation and the economy take precedent for a leading percentage of consumers, a sizable number are approaching the holiday season with a desire to live sustainable lives or have rewarding experiences.
THC is one of the fastest growing ingredients in foodservice, increasingly legal, and visible amid a key demo—the millennials.
The common wisdom is that it’s cheaper to eat a home-cooked meal than to dine out or order in, but with dining-out prices increasing at a slower rate than grocery prices, that old adage may …
The Food Institute spoke with food industry executives to determine their strategies to withstand a coming recession.
According to a new survey, on average, consumers spend $13 per order on so-called “hidden” delivery fees. Despite such fees, young adults seem willing to pay.
The effects of the COVID pandemic, continuing labor shortages and higher transportation costs, as well as drought and outbreaks of avian influenza, will impact Thanksgiving spending, sending turkey prices up more than 70% compared with …
Inflation is hitting Americans hard and is causing most to cut back everyday items. A recent survey from Attest proves that food and beverages are not immune to necessary cutbacks. Dr. Lin Carson, CEO of …
It’s been a year of shifting priorities as inflation firmly holds its grip on the US economy. For those in the food industry, it’s a battle over managing prices while facing limited supplies and labor. …
Food inflation has been a major contributor to CP’s steady climb, and is negatively impacting consumers’ outlooks on inflation in the future.
Some food brands have reformulated their products using cheaper ingredients – a tactic some refer to as “skimpflation.”
As a variety of factors aggravate the downward trajectory of alternative meat sales at retail, refrigerated varieties continue to fuel the category’s deceleration.
It’s difficult to project how the fast-casual industry will perform in a recession. The current version of the industry hasn’t really seen one. To be sure, the fast-casual concept predates the financial crisis of the …
Improvement in energy prices is prompting increased consumer spending on affordable indulgences like snack nuts and spaghetti.
With August food prices increasing 11.4% year-over-year, Americans are experiencing a fundamental shift in their everyday patterns, with some even adopting an “inflation diet.” A recent survey by consumer research platform Attest took a closer …
Avian flu and energy prices are pushing turkey prices to new heights, with breast meat going for more than $6.50 a pound.
Grocers must focus on solidifying loyalty among shoppers during economic turmoil, and a carefully considered advertising approach is key.
While shoppers are still spending in today’s high-inflation environment, they are prioritizing where to invest their dollars, according to a Gravy Analytics trends report from the second quarter of 2022. Dining Preferences Shift Many consumers …
As many shoppers trade down brands in the wake of rising inflation these days, what retailers need to do to attract these customers differs based on their usual value proposition.
With the U.S. inflation rate at an elevated 8.7% for July 2022, consumers, manufacturers and retailers alike must remain agile to adapt to ongoing economic pressures. “The past few years of COVID-19 have brought enormous …
Tea-infused cocktails are the latest drink trend on TikTok, signaling that healthy, affordable beverages resonate with consumers.
Retail media networks are emerging as inflation, shifts in consumer behavior, and increasing cost pressures change the future of food retail.
Food manufacturers are looking to ingredient suppliers to provide sustainable options with the use of upcycling and regenerative agriculture.
Beef eaters have a tough choice to make these days: switch to cheaper proteins or swallow the more than 11% increase in prices from 2020 levels, averaging $5.40 a pound in June.
The twin crop production enemies, drought and excessive heat, are putting unprecedented pressure on the global food supply via “heatflation.”
The twin crop production enemies, drought and excessive heat, are putting unprecedented pressure on the global food supply via “heatflation.”
Chicago-based Asian chain Wow Bao is exploring a new avenue as it continues its growth: vending machines. Wow Bao, which began as a fast-casual concept specializing in steamed buns and has since expanded as a …
Despite some positive indicators, an increasing number of restaurant operators are growing more concerned about inflation and the prospects for the economy. Employment in the restaurant industry and overall economy continued to rise at a …
Food insecurity is a growing global problem, and within the U.S., Gen Z is among the hardest hit. That’s according to Purdue University’s Consumer Foods Insight report, which reported 30% of Gen Z adults had …
Russia’s invasion of Ukraine, fertilizer shortages, and poor weather conditions across the globe, are playing havoc with global food supplies, leading to projections that food prices will remain high for years. Additionally, global food security …
The near-term pressures on casual dining operators right now are obvious. Fears of a recession are rising. Consumer confidence is falling. Labor shortages have driven up wages and in some cases forced operators to limit …
Add convenience stores to the growing list of businesses slammed by skyrocketing gasoline prices. Fifty-nine percent of convenience retailers say customer traffic has decreased in stores over the past three months, according to the Q3 2022 …