Forces Shaping Foodservice: Attracting Discerning Shoppers
Economic headwinds are shaping consumer shopping behaviors, with looming tariffs affecting consumers’ perceptions of imported foods…
Tag: customer experience
Why Agentic AI Is the Food Industry’s Next Big Thing
Walmart is going all-in on agentic AI, launching super agents that act autonomously to streamline everything from customer service to supply chain ops. For food businesses, this tech could mean fewer errors and sharper margins.
Foodservice Focus: Consumers Can’t Get Enough of Texas Roadhouse, Chick-fil-A
Legacy chains like Chick-fil-A are seeing customer satisfaction scores hold even as growth slows, opening doors for challenger QSRs. Meanwhile, full-service dining has largely stumbled amid rising prices.
Top 5 Dealbreakers for Modern Diners
The 2025 American Diner Trends Report uncovered the top dealbreakers that deter diners, such as negative word-of-mouth, health inspection warnings, and long wait times. With distinct preferences emerging among Gen Z and older cohorts, the report illustrated how restaurants can win over consumers.
How McDonald’s Won Over Gen Z Consumers
The Magnetic 100: Restaurants report by dcdx reveals the top brands captivating Gen Z, with McDonald’s, Wingstop, and Starbucks leading the pack due to their organic online engagement and unique customer interactions.
AI Beyond the Buzz: 3 Invaluable Food Industry Applications
Coca-Cola’s AI-generated holiday ads sparked backlash for prioritizing spectacle over substance, highlighting a key lesson for food industry players: AI must deliver real-world value to resonate.
In the Age of Self-Checkout, Great Employees Can Offer Standout Experiences
Convenience is an important aspect of the modern retail landscape, from self-checkout lines to completely cashier-free stores, but frontline associates can still define the experience — particularly in grocery.
Grocers Taking In-Store Experience to Next Level
Grocers can enable greater media partnerships by improving their in-store experience, according to one top industry executive.
When Grocery Goes Virtual: Foodservice in the Metaverse
AR Offers Worlds of Possibilities in Food Industry
My augmented reality (AR) journey with a pear began easily enough. Scan to Experience the Vortex of Augmented Reality, reads the QR code on the homepage of usapears.org. I’ve always wanted to enter a vortex, …