In this week’s food industry news in 3 minutes, we examine Starbucks’ intensifying labor issues.
In other food and beverage industry news, Subway franchisees feel that the chain’s new loyalty program, “The Sub Club,” is too aggressive, with one franchisee calling it “financial suicide,” according to Restaurant Business.
Elsewhere, U.S. shoppers spent $9.1 billion on Cyber Monday, according to Adobe Analytics. Online spending rose 4.5% year over year through 6:30 p.m. ET on Dec. 1, and the firm expects that total spending hit $13.9 billion to $14.2 billion by the end of the day, reported Reuters via Yahoo! News. Full Story
And finally, as the QSR industry redefines the meaning of “fast” and “friendly,” a quiet revolution is happening at drive-thru lanes via emotionally intelligent, conversational AI. This new wave of voice systems revolves around extending the warmth, accuracy, and consistency of the best human experiences to every order, interaction, and customer, enabling a two-way dialogue that feels natural, contextual, and fast, reported QSR. Full Story
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