Column: Great Customer Service Starts with Engaged Employees

The key to offering ideal customer service boils down to this, according to FI columnist Dan Rowe: staff members must be compensated well enough to remain engaged.

Chocolate Purchases Dip Despite Candy Viewed as Energy Boost

A new report from Mintel suggests one-third of Americans rationalize purchasing chocolate as an energy boost. Meanwhile, new research suggests a direct connection between dark chocolate and reducing factors that contribute to essential hypertension.

The Dukan Diet: The Next Controversial Weight-Loss Craze?

The Dukan diet has earned high praise from celebrities, some of whom claim to have lost 10 pounds in a week on the plan. But some experts fear it isn’t entirely safe.

Exploring the Wild Foods and Foraging Market: An Emerging Consumer Trend

The wild foods and foraging market has been steadily gaining traction among consumers, fueled by the allure of locally sourced and unique ingredients. Not only does this trend tap into the essence of sustainable eating, …

Plant-Based Meat: What’s in Store for 2024?

Plant-based meat continues to recalibrate at retail. In this Q&A, Chris DuBois, EVP and Protein Practice Leader at Circana, spoke with FI to outline major category challenges and priorities in the months ahead.

2023: The Year of Private Label Sets the Stage for 2024

Millennials grew up with store brands and they see them for what they are – a brand. Without a doubt, there is a transformation taking place in the private brand mainstream tier where products are moving away from strict equivalency to national brands and becoming true national brand alternatives.

Walmart Defines Adaptive Retail, the Next Evolution in Shopping

“Choose a future that puts people first – if we keep doing that, we can help people around the world live a better life. That’s what we want to do – that’s the world we want to help create.”

Frontline Workers Survey: No End in Sight for ‘Great Resignation’

The Great Resignation may have slowed, but frontline workers still are expressing high levels of dissatisfaction with their jobs, a survey released Wednesday by Beekeeper indicated. The 2024 Global Frontline Workforce Survey, which queried some …

A Gluten-Free-For-All: Brands Scramble to Make Better GF Products  

When Katie Olesen was diagnosed with celiac disease in 2018, she struggled to find gluten-free items at her grocer. Barely half a decade later, major food companies like King Arthur are producing multiple gluten-free products, …

10 Top Trends and Innovations from CES 2024

CES 2024 wasn’t solely a showcase of robots and gadgets; it also served up a tantalizing array of innovative food technologies and trends that are set to redefine the way we eat.

Alcohol and No/Low Trends in 2024

Dozens of brands are experimenting in the nonalcoholic (NA) and low-alcohol space, offering consumers the opportunity to not so much choose sides but merely choose wisely according to their preferences, dietary needs, and personal goals. 

Analysis: Albertsons’ Healthy Eating Incentives Could Set Industry Trend

“In the sea of nearly identical programs, grocers are racing to keep up by adding perks such as free delivery or bigger buy-one-get-one savings,” Upside’s Thomas Weinandy said in a blog post.

More Cheese, Please: 2024 Cheese Insights

People eat cheese for all sorts of reasons; this year, however, taste and health were the primary ones as 33% of consumers around the world considered it a necessary staple in their diets.

Mochi Mania Reaches Donut Shops

Mochi donuts are a mix between American-style donuts and Japanese mochi and originated in Hawaii. Mochi donuts are typically circular, like an American donut, but are pieced together with eight small balls that can be pulled apart and come in many different flavors. 

The Struggle is Real: Affording Groceries in America

Regardless of when costs come down, consumer behavior has been altered and shoppers will continue to look for the best savings in 2024.

Plant-Based Trends to Watch in 2024

What key topics will drive plant-based evolution in the year ahead? The Food Institute spoke with several industry analysts and thought leaders to outline major trends to watch in 2024 — and beyond.

Will Beef Prices Stay Elevated into 2024?

Looking ahead, Zimmerman noted that prices would likely increase in the new year, but the magnitude of that increase would likely be more subtle in 2024.

Prominent Doctor Fears Impact of TikTok Diet Trends

Americans are getting away from healthy habits like meal prepping and perusing produce aisles. Instead, many consumers opt for quicker, more convenient food that often include preservatives and copious amounts of sugar or oils.

So You Want to Start a CPG Company

“It’s not KETO, it’s not gluten-free, it’s not upcycled grain or something super narrow – it’s a business at the end of the day that needs to make money,” he said, “and if it’s good enough for Erewhon, it should be good enough for many people.”

Stories of the Year: Can Bud Light Survive Its Marketing Controversy?

Anheuser-Busch InBev is trying to win back customers as major retailers like Walmart and 7-Eleven are poised to reduce the amount of space.

Private Label Driving Alt-Dairy Innovation

The alt-dairy category experienced significant economic pressure in 2023, but private label performance was strong. Here are a few featured products from the November Private Label Manufacturers Association (PLMA) show.

AI Predicts 2024 FoodBev Trends

2023 was a big year for artificial intelligence in the food industry, and generative AI is slated to dominate the 2024 food and beverage marketing scene. “The emergence of generative AI offers a new reality …

Texas Roadhouse Shows Good Restaurant Operators Can Still Succeed — Even Now

Texas Roadhouse has built itself into one of the two best operators in casual dining, and one of the best operators in its entire industry.

How to Shelf Actualize in Grocery & Retail

“Grocers now have more technology at their disposal than ever before, and effectively leveraging this data to drive in-store performance has become increasingly difficult,” Boyle said.

Who’s Buying Alt-Meat? Unpacking Consumer Motivations

When it comes to consumers, the alt-meat category has more than its fair share of challenges — and supporters. Who’s buying meat alternatives today and why? Here’s the latest stats from Brightfield Group’s quarterly shopper survey.

Small But Powerful: Retailers Turning to Smaller Formats

When it comes to the food industry, Kohen said food and restaurant retailers can take advantage of smaller formats in neighborhoods and lifestyle centers, providing a dining experience to the shopping journey.

A Hallmark Movie, but Make it Shoppable: Walmart’s Add to Heart

Airing on three platforms (YouTube, Roku, and the pocket-laden TikTok) and also playing in stores, Add to Heart is nothing if not a bold step into the media-laden retail environment increasingly influenced by in-store retail media networks.

8 Innovation Lessons from the World’s Largest C-Store Brand, 7-Eleven

Marissa Jarratt, 7-Eleven chief marketing & sustainability officer, explains the company’s ascent amid a digital revolution.

Analysis: 3 Foodservice Delivery Trends in 2023, according to Third-Party Delivery

Even in the face of record inflation, consumers have remained resilient and have stuck with third-party delivery apps for the convenience of a delivered meal. But what exactly did they order in 2023?

2024 Tech & Digital Trends in Restaurant & Retail, Part 3: The Loyalty-free Consumer

Monolithic allegiance has given way to the brands and companies that can provide the best, most convenient, and value-driven experiences, making every consumer a seven-headed hydra.

Consumers’ Cookie Craze Picks Up the Pace

Nostalgia and fond memories have kept cookies popular and the treats remain a favorite because of their portability and versatility. 

Bird Flu Roars Back, Disrupting Turkey Farms

About 68 million birds have been killed since the outbreak began in the U.S. in February 2022. Cases are again beginning to tick up, with 2.8 million birds killed on Iowa farms in the past month and 1.3 million at an Ohio egg farm.

Get Real! How to Achieve Authenticity & ‘Rizz’ in FoodBev

And that’s OK. In many ways, being authentic isn’t about the best product or service or value or lifestyle; it’s about being human, which is being vulnerable. Vulnerability is the heartbeat of authenticity, the subtle brand drumbeat that brand advocates and consumers can hear. Without a heartbeat – without being occasionally vulnerable – it will be hard to resonate and grow the brand in a way that feels organic, fresh, and authentic.

5 Retail Trends to Watch in the New Year

As the calendar turns toward a new year, many consumers continue to watch their budgets closely. And that factor is shaping retail strategies for 2024. “The average American family has eaten into the savings it …

2024 Tech & Digital Trends in Restaurant & Retail, Part 2: The Cold Chain

“Today’s warehouses often have the three D’s – they are dull, dusty, and dangerous…automation and simulation environments can support operators in performing their jobs more efficiently and in safer work environments.”

The Age of Retail Media Networks 2.0 is Already Here

The second wave of retail media networks is already upon grocers and retailers – and CPG makers could be among those to benefit the most.