Leadership Archive

Chick-fil-A is the Fast-Food Customer Service King

Employees at Chick-fil-A’s 3,000-plus locations “are trained to genuinely care about the customer’s experience,” said Courtney Haywood, a brand manager and the CEO of Courtney Haywood Agency Partners.

CEOs’ Secrets to Success in the New Year

“Remember that running a food and beverage business can sometimes be akin to ‘buying yourself a job;’ it may not always guarantee immediate or substantial returns on investment.”

Corporate Transparency Act Bringing Big Change to F&B Businesses

Add “Compliance with Corporate Transparency Act” to your New Year’s resolution list. Beginning on Jan. 1, 2024, businesses across all industries will need to file a Beneficial Ownership Information Report (BOI Report) with the U.S. …